Frequently Asked Question

Bake Buddy exclusively accepts orders through its website, bakebuddy.in. We do not process orders over the phone or via email, and we do not operate any physical retail stores. If you encounter difficulties while placing an order, please contact our customer support at +91 8329976477 for assistance, or you can email us at support@bakebuddy.in for help at any time.

For flowers and cakes, the images on our website are representative. The actual product design may vary, especially in smaller towns with limited production resources. All other products are delivered as displayed on the website. Due to the unique and designer nature of our catalog, quantities are limited. If a product you ordered is unavailable, we will contact you to offer a suitable alternative.

Currently, we do not offer a gift wrapping service. However, we do provide the option to add a gift box for a small fee, available in the shopping cart. With over 200 designs of gift boxes in various sizes and styles, you can be assured of a delightful unboxing experience for the recipient.

We deliver to most places in India. However, we do not deliver to extremely remote locations. Delivery feasibility and times vary depending on the product and location. You can check the deliverability and estimated delivery time for your pin code or country on the product page or during checkout.

Orders for midnight and fixed-time deliveries must be placed at least 24 hours in advance. For a midnight surprise, we've added the time slot of 11 PM-11:59 PM, so select the same day as the delivery date and choose the midnight delivery option. For example, if the Birthday is on the 24th and you wish to deliver the surprise on the 23rd night, then select 23rd as the date of order.

Guest checkout is not available on Bake Buddy. Creating an account is mandatory to prevent identity theft and misuse of personal information for sending gifts. This measure is especially important when gifts are sent to third parties, high-profile individuals, or recipients of the opposite sex, to avoid misunderstandings or harassment allegations. An account also allows for better service customization, including storing multiple delivery addresses, using gift vouchers, accessing customer-specific discounts, setting delivery preferences, and efficiently managing order history and repeat purchases.

You can apply your gift voucher or discount code in the 'Order Summary' section during the checkout process. The option to enter the code is located at the bottom left of this section. Note that you cannot use both a coupon code and a gift voucher simultaneously; only one can be applied per order.

Providing the recipient's address and phone number is essential for order placement to ensure smooth delivery coordination. We recommend also providing the recipient's email address for contact if they are unavailable by phone. Additionally, you are required to sign up on our website with your valid email id and phone number, and we advise keeping this information updated for seamless communication.

Orders containing personalized or perishable items, such as flowers and cakes, cannot be canceled once they have been processed. However, you can cancel orders with standard products as long as they haven't been dispatched yet. We typically process orders within a few hours and dispatch them the same day. If you need to cancel an order, please contact us immediately. To cancel an order, you can reach out to our customer care at +91 8329976477, or you can email us at support@bakebuddy.in. For valid cancellations, we will initiate your refund within 24 hours of the cancellation request.

Although the cancellation of an order is processed immediately, it may take 4-5 working days for the refunded amount to be reflected in your bank account.

We do not accept partial cancellations of orders. If your order has not been dispatched, you have the option to cancel it entirely and place a new order. However, if your order has already been dispatched, it cannot be canceled.

Embarking on a new chapter in our 30+ years legacy in the baking industry, we proudly introduce Bake Buddy, a start-up that is an online pan-India cake delivery platform. Born from a rich heritage of artisanal baking, Bake Buddy is a celebration of timeless flavors and modern convenience. Our journey, steeped in tradition and perfected over four decades, now takes a leap into the digital world, bringing the joy of exquisite, 100% eggless cakes to doorsteps across India. With Bake Buddy, every click brings you closer to a symphony of taste, artfully crafted to transform your celebrations into cherished memories. Join us as we blend the art of baking with the ease of technology, delivering not just cakes, but a piece of our heart, baked into every delightful bite.

At Bake Buddy, we're excited to bring our passion for baking and floral arrangements almost Pan India, offering a seamless blend of tradition and convenience right to your doorstep. Understanding the essence of timely celebrations, we specialize in same-day delivery of cakes and flowers, ensuring that your special moments are adorned with freshness and flavor exactly when you need them. Our service is tailored to meet your schedule, with a variety of delivery timings to choose from, catering to your specific needs. Whether it's an early morning surprise, a midday celebration, or a midnight toast, our commitment is to be there, on time, every time. With Bake Buddy, experience the joy of punctual and perfect deliveries, making every occasion not just a celebration, but an unforgettable event.

At Bake Buddy, we currently offer a delightful array of celebration essentials including scrumptious cakes, an assortment of party supplies, candles, balloons, and an indulgent selection of chocolates to sweeten your special moments. But our vision extends beyond these. We are actively working to expand our repertoire to include a wider range of gifting options. Soon, our customers will be able to choose from beautifully arranged flowers and bouquets, thoughtfully curated combos, and a variety of personalized gifts, each designed to make your occasions even more memorable. Our aim is to become a one-stop destination for all your gifting needs, ensuring that no matter the occasion, you can find the perfect way to express your sentiments and celebrate life's special moments with Bake Buddy.

We offer a variety of delivery options based on the location and the type of gift. For flowers and cakes, we provide same-day delivery (for orders placed before 6pm), fixed-time delivery (1-hour slot, must be ordered 24 hours in advance), and midnight delivery (also requires 24-hour advance ordering). For other gift items, you can select an approximate delivery date, and we will aim to deliver around that time. For regular pin codes, our products are shipped through top courier partners like DHL, Blue Dart, FedEx, etc., and typically arrive within 2-5 business days.

You can find specific delivery times on each product page before placing your order. Generally, for regular pin codes, delivery in India takes 2-5 business days. Deliveries to remote pin codes may take longer, up to 10-12 business days

We offer free standard shipping for most products within India. International deliveries and special delivery options in India (like midnight delivery) incur a shipping fee. Shipping charges and delivery times for all items can be checked on their respective product pages

Certainly, additional charges may apply for deliveries to locations situated at a significant distance from urban centers. These charges will vary based on the specific distance and location of your desired delivery address

Exact date delivery is only available for flowers and cakes, which we deliver within 24 hours locally. You can choose a specific date and time for delivery for an additional charge. For other couriered gift items, the selected delivery date is tentative. We aim to deliver close to your chosen date, but exact date delivery is not guaranteed.

As of now, we do not have a tracking feature for orders containing Flowers & Cakes, but we are in the process of developing this service. We will provide updates as they become available. In the meantime, for any information regarding these orders, please reach out to us at support@bakebuddy.in or get in touch with our customer care team at +91 8329976477.

If you cannot locate your delivered item, it might have been received by someone else at your location, like a concierge, receptionist, or security guard. Please check with them first. If you still can't find it, contact our customer care at +91 8329976477 for assistance.

No replacements are permitted since the products are of a perishable nature. If you receive a product that is damaged, incorrect, missing, or of poor quality, you may request a replacement. This will be processed within 24 hours.*

For "Hand Delivered Products (flowers & cakes): Returns are not accepted for these products as they are perishable. However, if you encounter issues such as damaged, incorrect, missing, or poor-quality products, please contact us at +91 8329976477 or email us at support@bakebuddy.in. We will offer an appropriate solution by either replacing the product or compensating for the error through a refund or by issuing a Bake Buddy gift voucher. The voucher can be used on bakebuddy.in for up to 12 months. We will process the refund or issue the gift voucher within 24 hours. Bakebuddy.in is not responsible for compensation in any form for any "Hand delivered" order in the following situations: If the complaint is raised more than 48 hours after the delivery time. If the products are delivered to an incorrect address provided by the sender. If delivery is unsuccessful due to the recipient being unavailable or uncontactable at the provided address at the time of delivery. If the recipient refuses to accept the product. In these scenarios, the order will be considered as attempted, and requests for reattempt or refund/cancellations will not be accepted. For any complaints, we require an image of the delivered product to be sent to us for investigation.

For "Hand Delivered Products (flowers & cakes): Return pick-ups are not available due to the perishable nature of these products.

Once we have processed your refund or issued a Gift Voucher, we will notify you via email. Following this, the refunded amount will appear in your account according to the usual timelines for interbank transactions.

We do not offer a Cash on Delivery option because typically, the person purchasing the gift is different from the one receiving it.

Bake Buddy offers a diverse range of payment methods, including: Credit Cards: We accept all types of credit cards, such as Visa, MasterCard, Maestro, and American Express, including both domestic and international cards. Debit Cards: All debit cards, including Visa, MasterCard, and Maestro, are accepted, covering both domestic and international cards. Internet Banking: We provide net banking options for all domestic bank accounts. However, this facility is not available for international accounts. Wallets: We support payments through major wallets like PayTM, SBI Buddy, and Mobikwik, and are constantly adding more options. If you encounter any issues with payments, please contact our customer care immediately at +91 8329976477.

We offer the net-banking payment option exclusively for domestic accounts within India.

Discount codes or gift vouchers must be applied during the checkout process in the ‘Order Summary’ section. Once the payment is completed, these codes cannot be applied to that order.

If you don’t receive an order confirmation email within 24 hours after making a payment, please contact our customer care at +91 8329976477 for assistance. We will either issue a refund or process your order as per your preference. If you're unable to call, you can email us at support@bakebuddy.in.

Our entire website is secured with SSL encryption. The presence of ‘https’ in the green bar of your browser's address bar, as opposed to ‘http’, signifies a secure connection. All data and transaction details are secured through the SSL protocol for high-level security. We advise against sharing your Bake Buddy account or card details with anyone.