Terms & Conditions

1. By accessing this portal, the user unequivocally consents to the terms and conditions stipulated herein and/or as detailed elsewhere on this platform. It is the responsibility of the user to read and understand all the details pertaining to products and services outlined in the relevant sections and the FAQs.

2. Ownership of this portal vests with Bake Buddy. Any unauthorized replication, duplication, dissemination, transmission, uploading, or downloading of material from this portal or any domains owned, managed, licensed, or otherwise under the control of Bake Buddy, its affiliates, or related entities, is strictly prohibited and shall be deemed an infringement of copyright and proprietary rights of Bake Buddy and/or its affiliates, which shall initiate legal proceedings as per the prevailing laws of the Republic of India.

3. The offerings on this portal are provided sans any express or implied warranties, and Bake Buddy expressly disclaims all warranties to the fullest extent. Bake Buddy does not guarantee that the offerings will be devoid of errors, nor does it commit to rectifying any defects, or assert that the portal or the servers enabling its availability will be free of harmful elements. Warranties or post-sale services, if provided by the product manufacturers or vendors, shall be the sole responsibility of the respective entities, and Bake Buddy shall bear no obligation to ensure adherence or manage grievances. Bake Buddy shall stand indemnified from all such claims arising out of such third party transactions.

4. Occasionally, there may arise additional levies such as Octroi, taxes, or duties which are incumbent on the recipient at the point of delivery. Note that these charges are beyond the purview and control of Bake Buddy.

5. For perishable goods like flowers and confectioneries, delivery will be attempted just once. Failure to deliver on the first attempt due to inaccuracies in address, unavailability of the recipient, locked premises, or refusal of acceptance, will still incur charges to the customer, with no provision for reimbursement for such perishable items.

6. Given that floral arrangements are crafted by hand, minor deviations from the displayed image may occur. Nonetheless, Bake Buddy is committed to ensuring the delivery of a product that closely matches the described or depicted arrangement.

7. Please be advised that certain imagery showcased on our platform may have been sourced from publicly accessible internet databases  in good faith and are not asserted as our proprietary content. Should any entity or individual hold legitimate copyrights to any such images and believe that their intellectual property rights have been infringed upon, we kindly request that they contact us at grievance@bakebuddy.in. Upon receipt of such communication, we commit to expeditiously removing the contested imagery from our website in accordance with applicable legal standards.

8. Product specifications such as weight, size, and colour indicated alongside product imagery are approximate. Considering the handcrafted nature of most offerings, variations between the depicted items and the actual products are plausible. Bake Buddy reserves the right to deliver a comparable or substitute product should circumstances beyond its control necessitate such action.

9. Bake Buddy shall not be held accountable for any data loss, profit forfeiture, or any form of damages, including but not limited to indirect, incidental, consequential, or other damages arising from the use or inability to use the products/services availed. Notwithstanding anything contained herein, Bake Buddy’s liability to the user shall not exceed the total amount paid by the user for the particular service/product.

10. Bake Buddy may periodically update the Content and the products or services described on this Site to provide the most recent information to its customers. The prices listed on this Site are for online orders and are subject to change without notice. These prices may not reflect the actual selling prices in your locality. Bake Buddy reserves the right to regulate sales, including the prohibition of sales to resellers. We do not assume responsibility for any typographical or photographic errors.

11. Customers who engage services through BakeBuddy.in and select from the listed service providers will be contacted by BakeBuddy.in through SMS, email, calls, or WhatsApp messages for feedback post their appointment or to be informed of the latest updates from the service provider. BakeBuddy.in retains full rights over this feedback collection process.

12. Irrespective of the terms, conditions, and disclaimers stated herein, above and in the FAQ, or elsewhere on the site, any refund or payment made by Bake Buddy to the user or their representative for any reason, whether voluntarily or upon claim, shall not constitute a waiver of any terms, conditions, or disclaimers, nor shall it set a precedent for future instances or claims, nor confer any rights upon the claimant. Furthermore, any such refunds/payments made shall be subject to a deduction of 10% to cover bank charges and other processing expenses.

13. Should the user harbor any queries, uncertainties, or require clarification regarding any of the terms & conditions herein, they are advised to seek such clarifications from us via email at support@bakebuddy.in  and await written clarification prior to utilizing the service.

14. For queries, concerns, or complaints pertaining to compliance with the Consumer Protection (E-Commerce) Rules, the Consumer Protection Act, and the Information Technology (Sensitive Personal Data or Information) Rules, please reach out to Mr. Shubham U Vispute (Compliance Officer) at grievance@bakebuddy.in.

15. The user of Bake Buddy is presumed to have thoroughly reviewed all the terms and conditions, as well as the FAQs, and is deemed to have acknowledged, comprehended, and unconditionally accepted all the terms, conditions, procedures, and associated risks of utilizing the services, and cannot claim ignorance thereof at any juncture. In the event of any dispute arising between the parties concerning any provision, the parties shall strive to amicably resolve the matter. Should such resolution efforts fail within a span of 30 days, the matter shall be referred to a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996, and such arbitration shall be held in Vadodara. All other disputes shall be subject to the jurisdiction of the courts in Vadodara.

Unsubscribe/Opt-Out: You may opt out of receiving Bake Buddy's email updates, newsletters, and/or partner emails by adjusting your preferences in the "My Profile" section of the website. Bake Buddy will still send you service-related announcements that are necessary for the ongoing use of our services.

Protection of Your Personal Information: The Personal Information you provide in connection with the use of the Site is protected in several ways. It resides on secure servers with access limited to authorized personnel. We use encryption and other security measures to protect your Personal Information. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information. In the event of any breach the remedy lies under the law of the land.

Queries and Complaints: For any questions or concerns regarding this Privacy Policy or compliance with legal standards, please contact our Compliance Officer, Mr. Shubham U Vispute, at grievance@bakebuddy.in.